With knowledge of message flow and how to track a message in the BES Logs, we can troubleshoot efficiently and effectively message flow issues. To track a message you need to obtain the RefId of the message. Open an message and then hold the alt button while typing view. At the top of the message, [...]
We will go through message flow from the BlackBerry to mailbox. It is similar to message flow from mailbox to handheld. The end user composes a message and clicks on send. A REF ID is injected to the message and it is compressed and then encrypted. Leveraging the CMIME service books, the message is addressed [...]
By understanding message flow and how to track messages in the BES logs, we can troubleshoot message flow issues appropriately. We will go through message flow from the user’s mailbox to the device. Once a message arrives in the user’s mailbox and BES is notified of the message, the messaging agent (MA) injects a REFID [...]
With the release of BES v 5.0, RIM is only providing two types of Client Access Licenses (CAL): Enterprise BES Express 5.0.x (a one 10,000 user license) Previously, RIM had different types of CALs and there was confusion and upgrade issues when going from BES 4.1.x to 5.0.x. About 4 years ago, RIM released BES [...]
One of the most interesting and helpful training courses I took at RIM was Kepner-Tregoe (KT) Resolve. KT may seem intuitive or it’s part of your troubleshooting already but I find it helpful to take a step back and run through a Problem Analysis (PA) when confronted with an issue not seen previously or a pressured situation. [...]