If you need to setup PerfMon for BAS performance issues, perform the following steps on each BAS node. Launch PerfMon-Start>Run>perfmon Expand Performance Logs and Alerts Right Click Counter Logs and select New Log Settings Assign a new, unique name for the log Under the General tab, click Add Counters Change the Performance Object drop-down list [...]
I am currently working with a customer who has an in house application responsible for sending MDS Pushes. While working at RIM, I never had the opportunity to troubleshoot an MDS push issue. I have learned how little information there is on the regular BTSC web page. I had to go to the BlackBerry developers [...]
MFCMapi is great troubleshooting tool which can assist in narrowing down issues with BES. Email reconciliation on the handheld and mailbox resolution on the BES which will prevent calendar sync from the BlackBerry to the mailbox are some common issues. 1. Open MFCMapi which can be downloaded from the Codeplex site 2. Click on Session [...]
RIM release KB26461 outlining the issue concerning BAS jobs and tasks not reconciling after SP3 upgrade. Prior to upgrading to SP3, check for outstanding reconciliation tasks under Deployment Jobs>View Reconciliation Event Status. Verify that there are zero pending reconciliation events and internal event processes. If both are zero, shut off the BlackBerry Administration Service – [...]
There was an issue with initial release Exchange 2010 SP1 RU3 that caused duplicate messages when sending from the BlackBerry. Microsoft advised to hold off on applying RU3. This past week MS released an updated version of RU3 that resolves this issue. According to the MS Exchange blog, there is no need to uninstall the [...]
RIM released SP3 for BES 5.0 on their download site. I am going to wait for the next Maintenance Release or two before upgrading to SP3. If you have MDSIS installed, it has to be removed prior to the upgrade of SP3 since it is end of life. Back up the configuration database and verify [...]