Device software update issue & BAS
I am working with a customer with a 5.0.3 BES. Over the last few months, 9780′s and 9800′s, about 20 users in total, would get software updates on the device. On the device when attempting to update the software, a message prompt displays indicating that software updates has been disabled by your administrator. In the BlackBerry Administration Service web console, the BlackBerry device deployment setting was set to Yes:
So why were certain handhelds receiving software updates when they should not? Checked the IT Policy and under the Wireless Software tab we see the following settings:
After an escalation with RIM Software development, there is an issue with BAS that hides certain IT policy settings when the the BlackBerry device deployment setting was set to Yes. By setting it to No there are additional IT policy settings under the wireless software tab.
The Allow Security Updates setting is set to Allow All by default. This setting will override the BAS setting. So, until the issue is fixed this setting has to be set to Accept None along with Allow Non Enterprise Upgrade set to No. This issue is being tracked by the following DevTask: DT2515469.
Have a happy new year!!!
Good Morning,
We are seeing the opposite issue. We have decided to begin allowing our users to do wireless upgrades OTA. For some reason even when we remove them from the No Wireless Upgrade policy, some of them still get a message on their phone that wireless upgrades are disallowed by the administrator.