I am working with a customer with a 5.0.3 BES. Over the last few months, 9780′s and 9800′s, about 20 users in total, would get software updates on the device. On the device when attempting to update the software, a message prompt displays indicating that software updates has been disabled by your administrator. In [...]
Since RIM offered free downloads for the BlackBerry Service outage, a number of clients inquired about preventing 3rd party downloads of applications. One client has two in house apps they push out to 1300 users. In the release notes for BES 5.0 SP3, Dev Task 890899 fixed an issue in BAS: If you applied the [...]
From testing, the Edit a Group permission does not permit a junior help desk admin to make changes at a group level. It allows them to view groups in order to add a user to an appropriate user group. The permission is misleading.
I am back from holiday so I am back to blogging!!! Another issue with application pushes is BAS attempts to reconcile device information prior to the handheld agent submitting this data to the BES. You can check for this issue by viewing the Resolved applications for the user and it shows the affected application under [...]
After upgrading to SP3 5.0, the Junior Help Desk role or any other custom made role that relies on the View A Group permission under the User and device tab does not work. So the Help Desk will be unable to add a user to a user group when attempting to perform an enterprise activation. [...]
If you need to setup PerfMon for BAS performance issues, perform the following steps on each BAS node. Launch PerfMon-Start>Run>perfmon Expand Performance Logs and Alerts Right Click Counter Logs and select New Log Settings Assign a new, unique name for the log Under the General tab, click Add Counters Change the Performance Object drop-down list [...]
RIM release KB26461 outlining the issue concerning BAS jobs and tasks not reconciling after SP3 upgrade. Prior to upgrading to SP3, check for outstanding reconciliation tasks under Deployment Jobs>View Reconciliation Event Status. Verify that there are zero pending reconciliation events and internal event processes. If both are zero, shut off the BlackBerry Administration Service – [...]