Device software update issue & BAS

January 1, 2012

I am working with a customer with a 5.0.3 BES.  Over the last few months, 9780′s and 9800′s, about 20 users in total, would get  software updates on the device.  On the device when attempting to update the software, a message prompt displays indicating that software updates has been disabled by your administrator.   In [...]

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BAS and application push issue

September 12, 2011

I am back from holiday so I am back to blogging!!! Another issue with application pushes is BAS attempts to reconcile device information prior to the handheld agent submitting this data to the BES.  You can check for this issue by viewing the Resolved applications for the user and it shows the affected application under [...]

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PerfMon for BlackBerry Administration Service issues

April 29, 2011

If you need to setup PerfMon for BAS performance issues, perform the following steps on each BAS node. Launch PerfMon-Start>Run>perfmon Expand Performance Logs and Alerts Right Click Counter Logs and select New Log Settings Assign a new, unique name for the log Under the General tab, click Add Counters Change the Performance Object drop-down list [...]

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BES v 5.0 Service Pack 3 Beta

November 29, 2010
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Found this link of a BES 5.0 Service Pack 3 leaked admin guide: 5.0.3 The link was posted on CIO mag.  I am curious to see what features will make the official release of version 5.0.3.   I hope the TCPPing and JMS BAS jobs notification issues with BAS get resolved or at least minimized.   [...]

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